Products purchased from XINKEBOT are warranted to be free from defects in materials and craftsmanship under normal use for a period of three/six months from the date of original purchase.
· Metal frames: six (6) months from the date a new product is first delivered to the original end-user after being purchased.
· Parts: three (3) months from the date a new product is first delivered to the original end-user after being purchased.
The warranty does not cover physical damage caused by accident, misuse or abuse, or sustained from improper handling during shipping as well as normal wear and tear in use of product.
It also does not apply to accessories (including filament spool holder) or consumables (including heated bed surface).
*This warranty is non-transferrable and covers only the original end-user purchaser.
Returns & Refunds Policy
Thank you for your purchase from us. We always want you to be happy with it. However, if you need to return an item, we’re here to help.
You have 7 calendar days to request a refund and 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it and your packaging must be in the original packaging. Please ensure that the item you’re returning is packaged with all the parts and accessories that were included when you received it.
Once we receive your item, we’ll inspect it and notify you that we have received your returned item. We’ll immediately notify you on the status of your refund after inspecting the item.
If your return is approved, a refund will be initiated immediately to your original method of payment. You will receive the refund within a certain amount of days, depending on the policies of AliExpress.
You’ll be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.